ChatGPT for HR professionals: where to start

What to use it for

This page is about which HR jobs to give ChatGPT first and what stays with you. The prompts themselves (job post, interview questions, onboarding plan), written to save so you stop pasting them, are in HR prompts, saved.

The FAQ brief to copy

A worked example

Illustration: a made-up business. A 120-person logistics company moves to a new health insurance provider from 1 January. In a week, about 40 messages land in the HR channel and inbox. Leila, the HR manager, pastes the questions with names removed, the provider's plan summary and the handbook page updated on 3 November. The roundup has seven questions; the top of it:

Leila checks each answer against the two documents and asks the Head of People for the premium answer before she posts. Seven questions replace about 40 separate replies.

Keep people data out

1. Remove names and anything that identifies someone before you paste.
2. Never paste health details, pay, performance notes or complaints into a personal account; some personal plans train on chats unless you turn it off.
3. Use the account your company approved for people data; business plans such as Claude for Work don't train on your data by default.
4. Read every answer against the source before it goes out.

More in what not to paste, and the rules for your whole company in the HR guide to an employee AI policy.

Next step: keep your HR briefs

The FAQ brief, the job post brief and the interview brief come back every month. HR prompts, saved shows where to keep them so each starts from your company's standard. To start with a post, see writing a job description with ChatGPT.

Questions

How can HR professionals use ChatGPT?

For writing work where you supply the facts: an internal FAQ from the questions employees keep asking, job posts, plain-language summaries of a policy, interview questions for a role. Keep decisions about people, such as hiring, pay and discipline, with people.

Can I paste employee data into ChatGPT?

Not into a personal account. Remove names, health details, pay and performance notes before you paste anything, and use only the AI tool and account your company has approved for people data.

How do I make an internal FAQ with ChatGPT?

Paste the questions people asked (with names removed) and the official documents. Ask it to merge questions that mean the same thing, count how many people asked each, keep the top 5 to 10, answer each in one or two sentences from the documents with the source, and list anything about pay, jobs or strategy for a leader to answer.