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Official skill · Hiring

Structured interview questions

Updated

Writes behavioral and situational interview questions mapped to competencies, with prepared probes, strong and weak answers, and a never-ask list. Use it when you're preparing an interview stage and need questions per competency.

AI skill

Have your AI write fair, structured interview questions

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Works in Claude, ChatGPT, and coding agents. On Team and Business, the official skill in your pod updates itself when we improve it.

When to use it

What you give it

What you get

An ordered question set with probes and answer guides, a never-ask table with job-related alternatives, and the questions removed from the draft.

How it works

  1. Write one main question per competency
  2. Prepare 3 follow-up probes for each
  3. Describe strong and weak answers
  4. Cut questions not tied to the job
  5. Check against the never-ask list
  6. Order and time the set

Example

What you give it

Stage: peer interview (45 minutes) with Sofia, support lead at Lumen Ledger, for a Customer Onboarding Manager. Competencies: customer communication, process building. Manager's draft questions: "Are you a parent? Our launches run late", "What's your biggest weakness?", "How many golf balls fit in a plane?

What you get back (the start of it)

Interview questions — Customer Onboarding Manager, peer interview, 45 minutes

Competencies at this stage: customer communication, process building Ask every candidate the same questions, in this order. Use only the probes listed.

1. Customer communication — behavioral

Ask: "Tell me about a time you had to explain a complicated setup step to a customer who wasn't technical." Probes:

  • What exactly did you say or send?
  • How did you know they understood?
  • What would you change next time?

Strong answer: names the customer type and the step; describes plain wording, an example or screenshot, and a check ("I asked her to do it while I watched"); result stated. Weak answer: "I'm a great communicator"; no example; blames the customer.

2. Customer communication — situational

Ask: "An accountant emails: 'Your import broke my client's ledger, I'm moving to a competitor.' You find it was a user error. What do you write back?" Probes:

  • What do you say first?
  • How do you handle the user error without blaming them?
  • Who else do you tell?

Strong answer: acknowledges the impact, fixes or offers to fix first, explains the cause neutrally, offers a call, logs it for the product team. Weak answer: leads with "this was your error"; no next step.

The rest of this output, the full steps and the checks the AI runs before it answers are in your pod once you add the skill.

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Changelog

Sources

  1. A guide to structured interviewing for better hiring practices - Google re:Work (read 2026-11-04)
  2. Appointment processes: how to conduct interviews (Public Service Commission of Canada) (read 2026-11-04)
  3. Structured Interviews (US Office of Personnel Management) (read 2026-11-04)
  4. Prohibited Employment Policies/Practices | U.S. Equal Employment Opportunity Commission (read 2026-11-04)
  5. Pre-Employment Inquiries and Marital Status or Number of Children | U.S. Equal Employment Opportunity Commission (read 2026-11-04)
  6. Employers: preventing discrimination: Discrimination in recruitment - GOV.UK (read 2026-11-04)
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