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Official skill · Hiring

Job post from a role intake

Updated

Writes a job post with an honest title, the first 6 months of work, 5 or fewer must-haves, a pay-range line checked for local rules, and an inclusive-language check. Use it when you have intake notes or a scorecard and need a job ad for your careers page or a job board.

AI skill

Have your AI write a job post the right people apply to

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Works in Claude, ChatGPT, and coding agents. On Team and Business, the official skill in your pod updates itself when we improve it.

When to use it

What you give it

What you get

A ready-to-post job ad with outcomes, must-haves, pay line and apply steps, plus language and pay-rule notes to remove before posting.

How it works

  1. Pick an honest title
  2. Write the opening in 2 to 3 sentences
  3. Describe the first 6 months
  4. Split must-haves from nice-to-haves
  5. Add the pay line
  6. Run the inclusive-language check
  7. Write how to apply
  8. Cut to 300 to 600 words

Example

What you give it

Intake from Marta (Head of Ops, Fernbrook, a 40-person invoicing software company in Brooklyn, NY). Company paragraph: Fernbrook makes invoicing software for small accounting firms and freelancers, with about 2,000 customers; two engineers and Marta answer about 350 tickets a week between other work, most about invoice templates, payment reminders and bank sync, and the engineers go back to product work once the lead owns the queue. Role: first Customer Support Lead, remote within the US, base salary, no commission. Outcomes: own the queue by month 2, run a weekly report on the top reasons customers write in for the product team by month 3, cut first-reply time from 20 hours to 6 by month 4, write the help center's top 30 articles by month 6. Must-haves: 3+ years in B2B SaaS support, Zendesk (the lead sets up our views and macros from scratch), clear writing, "young and hungry", degree. Nice to have: has written help-center articles; enough SQL to look up an account's data. Range $78,000–$92,000. Benefits: health, dental and vision insurance; 401(k) with a 4% match; 25 days of paid time off; $1,500 home-office budget; core hours 10 am–3 pm Eastern, no weekend shifts. Process: a 30-minute call with Marta, a 2-hour exercise answering sample tickets, paid $150, then meeting 3 teammates; about 3 weeks from application to offer. Apply at fernbrook.example/jobs with a CV, no cover letter; questions and adjustments to jobs@fernbrook.example.

What you get back (the start of it)

Customer Support Lead — Remote (US)

Fernbrook, a 40-person company in Brooklyn, makes invoicing software for small accounting firms and freelancers, and about 2,000 customers use it. Today two engineers and Marta answer about 350 tickets a week between their other work, most of them about invoice templates, payment reminders and bank sync, so we're hiring our first support lead to own customer support. You report to Marta, Head of Ops.

What you'll do in your first 6 months

  • By month 2: own the support queue, so the engineers can go back to product work.
  • By month 3: run a weekly report for the product team on the top reasons customers write in.
  • By month 4: bring first-reply time from about 20 hours to 6.
  • By month 6: write the help center's top 30 articles.

You must have

  • Hands-on support experience for a B2B software product.
  • Daily use of a ticketing tool such as Zendesk; you'll set up our views and macros from scratch.
  • Clear written English; you'll write most of our help center.

The rest of this output, the full steps and the checks the AI runs before it answers are in your pod once you add the skill.

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Changelog

Sources

  1. Prohibited Employment Policies/Practices (US EEOC) (read 2026-11-04)
  2. Advertising a job - Recruitment (Acas) (read 2026-11-04)
  3. Pay Transparency (New York State Department of Labor) (read 2026-11-04)
  4. California Equal Pay Act and Pay Transparency Law, Labor Code sections 432.3 and 1197.5 (California Labor Commissioner) (read 2026-11-04)
  5. EU action for equal pay (European Commission) (read 2026-11-04)
  6. Evidence That Gendered Wording in Job Advertisements Exists and Sustains Gender Inequality (Harvard Kennedy School Gender Action Portal) (read 2026-11-04)
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