Official skill · Customer success
Feedback themes from NPS and surveys
Analyzes NPS comments, survey answers, or reviews into themes with counts, typical quotes, sentiment, and one suggested action per problem. Use it when an NPS or survey closed and you have the comments.
AI skill
Have your AI find the themes in your customer feedback
14 days free · No card needed
Works in Claude, ChatGPT, and coding agents. On Team and Business, the official skill in your pod updates itself when we improve it.
When to use it
- An NPS or survey closed and you have the comments
- Before roadmap planning, to bring the customer's words in
What you give it
- Open-text comments, one per row
- Scores and segments (optional)
- Period and how it was sent
What you get
A theme table with counts and sentiment, quotes per theme, the NPS if scores are given, and actions.
How it works
- Compute the score if given
- Read everything once, then code
- Group codes into 5 to 10 themes
- Count and tag sentiment
- Pick 2 quotes per theme
- Suggest an action per negative theme
- Write the headline
Example
What you give it
Input (8 of 112 responses, excerpt): > 3 — "Exports take forever, I gave up on the weekly report" > 9 — "Support team is great, Ana fixed my issue in minutes" > 5 — "Price went up and nothing changed" > 10 — "Love the templates" > 2 — "Export timed out again" > 8 — "Good but the mobile app is clunky" > 6 — "too expensive for a team our size" > 9 — "Support is fast
What you get back (the start of it)
Feedback themes — NPS survey, Q3
Responses: 112 · NPS: 14 (41% promoters, 32% passives, 27% detractors)
Headline
- Slow or failing exports: 23 mentions, almost all detractors.
- Fast, friendly support: 31 mentions, the top reason promoters give.
- No prior period given, so no trend.
Themes
| Theme | Mentions | Share | Sentiment | From detractors / promoters |
|---|---|---|---|---|
| Support is fast and helpful | 31 | 28% | + | 2 / 24 |
| Exports slow or time out | 23 | 21% | – | 19 / 1 |
| Price too high for value | 17 | 15% | – | 12 / 0 |
Exports slow or time out
- "Exports take forever, I gave up on the weekly report"
- "Export timed out again"
Suggested action: Measure export times for large accounts and fix timeouts first — engineering
The rest of this output, the full steps and the checks the AI runs before it answers are in your pod once you add the skill.
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Changelog
- v1.0.0 · · First release.
Sources
- Measuring Your Net Promoter Score℠ | Bain & Company (read 2026-11-04)
- Analyze Qualitative Data: Thematic Analysis (read 2026-11-04)
- Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas (read 2026-11-04)
- Text iQ Best Practices - Qualtrics (read 2026-11-04)