Official skill · Management

Difficult conversation prep

Prepares a hard conversation: goal, facts vs interpretation, a neutral opening, listening prompts, likely reactions, next steps, and HR flags. Use it when A performance problem didn't improve after feedback.

AI skill

Have your AI prepare you for a hard conversation

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Works in Claude, ChatGPT, and coding agents. On Team and Business, the official skill in your pod updates itself when we improve it.

When to use it

What you give it

What you get

A one-page prep with the opening words, listening prompts, responses to likely reactions, next steps, and HR flags checked.

How it works

  1. Set one goal
  2. Split facts from story
  3. Write the opening in 2 to 3 sentences
  4. Plan the listening
  5. Prepare for likely reactions
  6. Define next steps
  7. Check the HR flags

Example

What you give it

Need to talk to Priya (senior analyst). Missed the last 3 client report deadlines (2 Oct, 16 Oct, 30 Oct) by 1–2 days each. Client complained on 31 Oct. I gave feedback after the first miss. I think she's checked out since she didn't get promoted in September. No HR involvement yet.

What you get back (the start of it)

Conversation prep — missed report deadlines with Priya

*Preparation, not HR or legal advice. HR flags: none known; check before any formal step.*

Goal

Priya understands the client impact, we find what's causing the delays, and agree on a plan for the 13 Nov report.

Facts (observable, dated)

  • 2 Oct, 16 Oct, 30 Oct: client reports delivered 1–2 days after the deadline.
  • After 2 Oct: I gave feedback about the miss.
  • 31 Oct: the client complained about the delays.

The rest of this output, the full steps and the checks the AI runs before it answers are in your pod once you add the skill.

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Changelog

Sources

  1. Summary of "Difficult Conversations: How to Discuss What Matters Most" | Beyond Intractability (read 2026-11-04)
  2. Use SBI (Situation-Behavior-Impact) to Inquire About Intent | CCL (read 2026-11-04)
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