Official skill · Management
Feedback with Situation-Behavior-Impact
Writes feedback with Situation-Behavior-Impact plus a request, in positive and corrective versions, sized for Slack or in person. Use it when you want to praise someone specifically.
Works in Claude, ChatGPT, and coding agents. On Team and Business, the official skill in your pod updates itself when we improve it.
When to use it
- You want to praise someone specifically
- Something isn't working and you need to say it clearly and fairly
What you give it
- What happened, when, and where
- The effect it had
- Positive or corrective, and the channel
What you get
Feedback in SBI form with one request, plus the message ready to send or say.
How it works
- Situation: name the moment A specific time and place: "In Tuesday's 10am client call", not "lately" or "last week". One situation per piece of feedback.
- Behavior: describe only what a camera would record Words said, actions taken, things not done. No adjectives about the person and no guesses about motives: "You interrupted Priya twice while she presented the budget", not "You were rude".
- Impact: say what it caused The effect on you, the team, a customer, or the work. For positive feedback, name why it mattered ("the client signed the renewal that afternoon"). For corrective feedback, use "I" when it's your reaction ("I lost my train of thought") and facts when it's business impact.
- Add the request Positive: "Keep doing this on the next launch." Corrective: one specific change ("Let people finish, then add your point"). One request only.
- For corrective feedback, ask about intent "What were you hoping to do there?" Then listen; the answer may change the request. Skip this for Slack praise.
- Fit the channel Slack praise: 2 to 3 sentences, public if the person likes public recognition. Corrective: in person or a private call, never in a public channel; Slack is only for setting up the talk ("Got 10 minutes today? Want to talk about the client call").
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Changelog
- v1.0.1 · · Example: the input says the CEO changed direction on Monday, so the praise's "Monday night" and "Monday's change" come from the input.
- v1.0.0 · · First release.